Infrastructure Manager

Infrastructure Manager
Permanent - Hong Kong

Job details

  • Function : IT (Information Tech)
  • Sector : Information Services
  • Reference : 27598

Job description

Job Responsibilities:
• Develops relationships with external clients and organisations to assess their technology, support, and security needs
• Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
• Offers innovative solutions that meet clients’ needs while remaining cost effective
• Manages projects by creating timelines, adhering to budgets, and assigning staff members
• Establishes client and sales goals, and tracks progress and other metrics
• Maintains relationships with technology, software, and security vendors
• Manages and assesses the performance of staff members who specialise in support, sales, and installation
• Identifies staffing needs and works with human resources colleagues to pursue the hiring process
• Specialises in IT needs and demands for internal stakeholders
• Maintains familiarity with current and upcoming IT equipment, services, and other developments
• Coordinates troubleshooting, support, and service for equipment and networks when necessary
• Upholds a sense of customer service and measures client satisfaction
• Attends industry events and trade exhibitions to learn about cutting edge product releases and news

Desired profile

Strong knowledge and experience in system administration and development using platform and technologies such as Topdesk, Liferay, VBA, Webservices, Oracle database and PL/SQL
Working experience of PC and MAC technical support including hardware, software, and networking
Holder of MCSE or related certification is an advantage
Strong interpersonal skills with the ability to work in a team and independently